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dewakoin Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly how dewakoin handles the personal information you share when you open an account, verify your phone, or process a transaction through DANA, OVO…

Phone verification required before account accessDANA, OVO, GoPay & QRIS transaction data handled securelyData retention periods clearly definedYour right to request data changesAccess depends on local law

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Explore What Personal Data We Actually Collect

dewakoin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register on dewakoin we collect the information you provide directly: your name, phone number, email address and the payment method details linked to your account — whether that is a DANA wallet, an OVO balance, a GoPay account or a QRIS scan. We also

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log technical data such as your device type, browser, IP address and session timestamps so our systems can verify your identity and flag unusual activity. If you deposit via bank transfer through BCA, BRI, Mandiri or BNI, the virtual account reference is stored alongside your transaction
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record for reconciliation. We do not collect payment credentials such as full card numbers or wallet PINs — those remain on the payment provider's infrastructure. All data collection and processing depends on local law and applies where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us With Any Privacy Question

If you want to review the data dewakoin holds about you, request a correction, or ask us to delete your account information, our privacy support team is reachable through three direct channels. We aim to respond to all data-related requests within 3 business days, and you can check the status of your request through the same channel you used to submit it.

Team online

Live Chat

Start a chat session from any page on the site. Our team is available 07:00–23:00 WIB and can pull up your account data record during the session.

Email Support

Send your data request to our dedicated privacy address. Include your registered phone number so we can locate your account and respond within 3 business days.

Account Settings Path

Log in, go to Account Settings, then Privacy & Data. From there you can download a summary of your stored information or submit a deletion request directly.

HOW WE HANDLE YOUR DATA

Open Our Data Practices: Security and Your Rights

Every account on dewakoin is protected by a combination of phone-verified login, encrypted data storage and session-based access controls.

Encrypted Storage

Your personal data and payment references are stored using encryption at rest. Access is restricted to authorised system processes and compliance staff only — never shared with marketing partners.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security

Phone verification is required before account access is granted. If you notice an unrecognised login, you can lock your account instantly from Account Settings and contact live chat to review session logs.

Data Retention

We keep transaction records for as long as required by applicable regulation, then delete or anonymise them. Account profile data is removed within 30 days of a confirmed deletion request where local law permits.

Third-Party Sharing

We share only the minimum data needed for a DANA, OVO, GoPay or QRIS transaction to clear. No profiling data, browsing history or game activity is passed to external advertising platforms.

Your Access Rights

You have the right to access a copy of your stored data, correct inaccuracies and request deletion. Submit any of these through Account Settings or email support — we confirm receipt within 24 hours.

Common Questions About dewakoin Privacy Policy

Below are the questions we hear most often about how dewakoin collects, stores and manages personal data. If your question is not covered here, live chat or email support can walk you through the specifics of your account, including from cities like Bandung or Medan where many accounts are registered.

We collect your name, phone number, email address and the payment method you link — such as DANA, OVO or GoPay. We also log your device type and IP address for security verification during each session.

We share data only with payment processors needed to complete a transaction — DANA, QRIS, OVO, GoPay or our bank transfer partners. We do not pass personal or behavioural data to advertising networks or data brokers.

Transaction records are kept for the period required under applicable regulation. If you close your account and request deletion, profile data is removed within 30 days where local law permits.

Log into your account, go to Account Settings, then select Privacy & Data. You can download a data summary from there, or submit a request via email support with your registered phone number.

Yes. Submit a deletion request through Account Settings or by emailing support. We confirm receipt within 24 hours and complete the deletion within 30 days, subject to any retention obligations that depend on local law.

We store only the transaction reference linked to your wallet, never your wallet PIN or full credentials. Data at rest is encrypted, and access is restricted to authorised processes needed to reconcile your deposit or withdrawal.

Our Privacy Policy applies across all regions of Indonesia where service is available. Specific data handling obligations and retention rules depend on local law, so eligibility and scope may vary where local law permits.

dewakoin Privacy Policy: What We Collect and Why

Reach Us With Any Privacy Question

Live Chat

Email Support

Account Settings Path

Open Our Data Practices: Security and Your Rights

Encrypted Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Access Rights

Common Questions About dewakoin Privacy Policy

01 What personal data does dewakoin collect when I open an account?

02 Does dewakoin share my data with third parties outside the platform?

03 How long does dewakoin keep my account and transaction data?

04 How do I request a copy of the data dewakoin holds about me?

05 Can I ask dewakoin to delete my personal data entirely?

06 How does dewakoin protect my payment details such as my DANA or OVO account?

07 Does the dewakoin Privacy Policy apply the same way across all of Indonesia?

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