Reference

dewakoin Legal Policies Explained Clearly

Our legal documents set out your rights, our obligations and the rules that govern every account, transaction and data point on dewakoin — where local law permits.

Terms of UsePrivacy PolicyCookie NoticeDANA & OVO Transaction RulesAccount Data Rights
dewakoin dewakoin Legal Policies Explained Clearly
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under our Privacy Policy, need to request account-data deletion or want to dispute a transaction record, our support team handles legal queries through three dedicated channels. You do not need to navigate the main cashier path — go directly to the channels below and mention 'legal' or 'privacy' in your opening message so the right team picks it up without delay.

Team online

Live Chat

Available 08:00–24:00 WIB daily. Open the chat widget and type 'legal query' to route your message to the policy team rather than the general support queue.

Email Support

Send policy and data-rights requests to our support address. Responses covering Privacy Policy or account-data issues are handled within two business days.

WhatsApp

For urgent account-suspension or identity-verification queries, reach us on WhatsApp. Have your registered phone number and a DANA or OVO receipt reference ready.

HOW WE HANDLE POLICY

Browse Our Data and Account Security Practices

Transparency around data handling, cookies and account security is central to how we run dewakoin. Below are the six areas most frequently asked about by Indonesia-based accounts, especially those transacting through local…

Data Collection Scope

We collect only what is needed for account access and payment processing: phone number, device ID and transaction references. No additional personal data is requested at registration beyond these fields.

Cookie Use

Our cookie notice covers session cookies, analytics tokens and preference storage. You can adjust non-essential cookie categories from the footer cookie-settings link without affecting your account login or QRIS session.

Account Security

Phone verification is required before account access is granted. We use one-time codes sent to your registered number — the same number linked to your DANA or OVO wallet — to confirm each new device login.

Data Retention

Transaction records, including bank-transfer and virtual-account receipts via BCA or Mandiri, are retained for the period required by applicable law. Account data is deleted within 30 days of a confirmed closure request.

Third-Party Sharing

We do not sell personal data. Payment-processor data — such as GoPay wallet references — is shared only with the relevant processor to complete or dispute a transaction, never for marketing.

Requesting Changes

To correct, export or delete your account data, contact us via live chat or email with your registered phone number. Requests are acknowledged within one business day and resolved within seven.

Questions About dewakoin Legal Terms

These are the legal and policy questions we hear most from accounts in Indonesia — including those in cities like Bandung where mobile wallet use is high. If your question is not covered here, reach the policy team via live chat and quote the policy section you are asking about.

Access and eligibility depend on local law. We recommend checking whether online account activity of this type is permitted in your region before registering and depositing via DANA or QRIS.

Our Payment Terms cover all wallet transactions. DANA and OVO deposits are subject to the same dispute window — 72 hours from receipt — and the same data-retention rules as bank-transfer transactions.

Contact support via live chat or email with your registered phone number and state 'data deletion request'. We acknowledge within one business day and complete the deletion within seven days of confirmation.

We use session cookies for login continuity, analytics cookies and preference tokens. Non-essential categories can be turned off via the cookie-settings link in the footer without breaking your account or QRIS session.

Transaction records — including virtual-account and bank-transfer references via BRI or BNI — are kept for the period required by applicable law, then deleted. Account data follows a 30-day deletion window after closure.

Email our support team with the subject line 'Legal Dispute' and include your phone number and any payment reference — for example a GoPay or bank-transfer receipt. The policy team responds within two business days.

No. Personal data is shared only with payment processors — such as GoPay or OVO — to complete or dispute a transaction. We do not pass your data to advertisers or unrelated third parties.